Refund Policy

We show you what you are buying before you buy it, so refunds should be rare. When they are warranted, we pay them.

Full refund, no questions

You are entitled to a full refund within 14 days of purchase if:

• the report contains no market records for the VIN you purchased;
• the report failed to generate or was not delivered;
• you were charged more than once for the same report.

How to request one

Email support@vinroll.com with the VIN and the email address used at purchase. We respond within two business days. Refunds are issued to the original payment method by Paddle.com, our merchant of record, and typically appear within five to ten business days.

Why this is fair to both sides

Before payment, we tell you how many market episodes exist for your VIN and the years they span. You are never buying blind. Because of that, a report that arrives as described is not refundable simply because the history turned out to be uninteresting — an uneventful history is itself a useful finding.

Chargebacks

If something went wrong, please write to us first. We would rather fix it than argue with your bank.